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Bridges Medical Practice
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NHS 111 - if it's less urgent than 999

BBC Health News

  • West Nile virus detected in UK mosquitoes for first time21 May 2025 14:50A UK Health Security Agency spokesperson said the risk to the general public is "very low".
  • World-first gonorrhoea vaccine launched by NHS England as infections soar21 May 2025 10:00The treatment will be offered to those most at risk from August after a record number of cases.
  • Attacked paramedics hope for swifter court justice21 May 2025 06:08Jacob Hoy, who was attacked while on duty, says ambulance staff need faster prosecutions.
  • Universities must do more to prevent suicides, ministers say21 May 2025 01:52The government wants universities to check the safety of halls and reach out to families after a death.
  • New brain tumour test a game changer, experts say21 May 2025 02:34Scientists say the new method can diagnose the exact type of tumour within hours, rather than weeks.
  • Nicotine pouches helped me quit vaping – but now I'm addicted21 May 2025 06:22Teenagers say it is easy to get hold of the products, which experts warn can be highly addictive.

Complaints

Complaints

The designated person to administer the complaints procedure is the Practice Manager, or if absent the partner. If clinical knowledge is required to deal with the complaint or if the complaint concerns the practice manager, Dr Evans will administer the procedure.

Confidentiality

Both the person who complains and the member of staff who is complained about should receive assurance that, even within the practice, only those who need to know will learn of the complaint. Equally, patients should be assured that personal information about them will not be shared with anyone outside the practice unless they have given express permission for this to happen.

Acknowledgment

The Practice Manager will send a written acknowledgment of the complaint within 2 working days.

The Practice Manager will investigate the complaint fully, arranging a meeting with those involved, if appropriate. They will then send a response to the person complaining within a timely manner.

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Bridges Medical Practice

Trinity Square Health Centre, 24 West Street, Gateshead, Tyne and Wear, NE8 1AD

  • 0191 300 9889
  • nencicb-ng.bridgesmedicalpractice@nhs.net
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